What if I need help during my session?
For technical issues during your session, you can contact our support team at support@grovestudios.space or call 734-985-0838. Our support team is available 24/7, but no staff are on-site, so we'll assist you remotely.
Do you offer engineering or production services?
We don't have staff engineers on-site, but we can connect you with independent professionals from our network. Please contact support@grovestudios.space at least 4 days before your session to arrange this service (additional fees will apply).
What if equipment isn't working properly?
If you encounter any issues with equipment, please contact us immediately. If the equipment is not functioning correctly (and not due to user error), we may provide credit or adjust your booking as appropriate.
Can I get training on how to use the equipment?
We provide basic instruction sheets in each studio. We also encourage you to use the resources on our support pages to learn how to use the equipment. When in doubt, YouTube is a great resource. We continue to work on expanding our support pages to include tutorials and other learning resources.
We've Got Your Back 24/7
- Need assistance? We've got a 24-hour support team ready for you. Reach out to us anytime via live chat on grovestudios.space, drop us an email at support@grovestudios.space, or text message via our phone number: +1 (734) 985-0838