Your code only works for the studio you booked, during the time you booked. Work through this list before you contact us.
Check these first
- Check the date and time of your booking in My Account at grovestudios.space. The code will not open the door before your session starts or after it ends.
- Use the code from the most recent confirmation email for this booking. Codes can change from one booking to the next.
- Make sure you are at the right door.
- Enter the code slowly and wait for the lock to respond before you try again.
- Make sure your payment went through. A failed payment means no confirmed booking and no code. See "Why is my payment failing?"
Still can't get in?
Contact support right away by live chat on grovestudios.space, by email at support@grovestudios.space, or by text or call at +1 (734) 985-0838. Tell us:
- The name on the booking
- The date, time and studio you booked
- Which door you are at
- What happens when you enter the code
We can check the door access log to see what is going on.
Good to know
- Do not share your code. Our Terms ask you to keep it confidential and to tell us right away if someone else has it.
- Never prop a door open. Doors left open can lead to fees under our Terms.
- If we cannot get you in because of a problem on our side, we will make it right with credit or a rebooking.
We've Got Your Back 24/7
- Need assistance? We've got a 24-hour support team ready for you. Reach out to us anytime via live chat on grovestudios.space, drop us an email at support@grovestudios.space, or text message via our phone number: +1 (734) 985-0838