Our support team is available 24/7 by live chat on grovestudios.space, email and text. No staff are on-site, so we help you remotely.
We can help right away with
- Finding, booking, moving and extending sessions
- Access codes and getting in the door
- Troubleshooting equipment in your studio
- Questions about studios, pricing and memberships
- Payments and invoices
- Lost and found
These need a closer look
We will take your details and review them, then reply by email. We do not decide these on the spot:
- Refund requests, which are handled at our discretion under our Terms
- Charges for damage or fees
- Disputes about access or time used
- Exceptions to our policies
What to include when you contact us
- Your name and the email on your account
- The booking date, time and studio
- What happened, in a few sentences
- Photos or video if equipment is involved
Emergencies
Call 911 first. See "Emergencies and safety at Grove Studios."
We've Got Your Back 24/7
- Need assistance? We've got a 24-hour support team ready for you. Reach out to us anytime via live chat on grovestudios.space, drop us an email at support@grovestudios.space, or text message via our phone number: +1 (734) 985-0838