Payments

Can I get an invoice for my booking?
Your booking confirmation email is also your invoice; it contains all the information needed. Beyond that initial email, you are waiting for an additional e...
Sat, 17 Oct, 2026 at 8:27 PM
What are your refund policies?
Policy Overview: You can cancel or reschedule a booking up to 4 hours before the session start time, and the value is returned to your account as credit. ...
Sun, 18 Oct, 2026 at 11:44 AM
How do I delete my credit card or payment information?
Please note that we do not personally store your payment details, only the authorization to use them. We use Stripe to process payments, a world-renowned, P...
Sat, 17 Oct, 2026 at 8:27 PM
Why is my payment failing?
There can be numerous reasons why your payment is failing. As long as you have sufficient funds in your bank account or on your credit card balance, it shou...
Sat, 17 Oct, 2026 at 8:27 PM
Discounts and promotional codes
Promo codes At GROVESTUDIOS.SPACE, we run periodic promotions and sales. You can receive promotions by signing up for an account, following us on socials,...
Sat, 17 Oct, 2026 at 8:27 PM
Peak/off-peak times and pricing
Members always pay their flat membership rate, no matter the time of day or the studio. If you are not a member, the hourly rate depends on the studio you b...
Sat, 17 Oct, 2026 at 9:05 PM
Can I purchase a gift card?
Of course! You can buy someone a gift card at grovestudios.space/shop. At the time of purchase, please make sure you know the email(s) of the person you...
Sat, 17 Oct, 2026 at 9:00 PM
What payment methods do you accept?
All payments need to be made online with a bank card when going through the booking process from your account. We accept: All major debit/credit cards. Pl...
Sat, 17 Oct, 2026 at 8:27 PM
My payment has failed, but the money has left my account?
If you have attempted to make a booking but did not get any confirmation that the booking succeeded then it's likely your payment has failed, you may st...
Sat, 17 Oct, 2026 at 9:46 PM