Payments

Can I get an invoice for my booking?
Your booking confirmation email is also your invoice; it contains all the information needed. Beyond that initial email, you are waiting for an additional e...
Sun, 2 Mar, 2025 at 10:31 PM
What are your refund policies?
Policy Overview: You can cancel a booking with a full credit refund up to 12 hours before the session start time. If you cancel within 48 hours of the se...
Wed, 3 Jan, 2024 at 4:32 PM
How do I delete my credit card or payment information?
Please note that we do not personally store your payment details, only the authorization to use them. We use Stripe to process payments, a world-renowned, P...
Sun, 2 Mar, 2025 at 10:31 PM
My payment has failed, but the money has left my account?
If you have attempted to make a booking but did not get any confirmation that the booking succeeded then it's likely your payment has failed, you may...
Sun, 2 Mar, 2025 at 10:32 PM
Why is my payment failing?
There can be numerous reasons why your payment is failing.  As long as you have sufficient funds in your bank account or on your credit card balance, it sho...
Sun, 2 Mar, 2025 at 10:32 PM
Discounts and promotional codes
Promo codes At GROVESTUDIOS.SPACE, we run periodic promotions and sales. You can receive promotions by signing up for an account, following us on socials,...
Sun, 2 Mar, 2025 at 10:32 PM
Peak/off-peak times and pricing
For ALL Studios: Deluxe, Classic, Standard, DJ, and Production Off-Peak Monday thru Thursday, 12am to 12pm Peak Monday thru Thursday 12pm to 12pm Peak...
Sun, 2 Mar, 2025 at 10:33 PM
Can I purchase a gift card?
Of course! You can buy someone a gift card at this link. At the time of purchase, please make sure you know the email(s) of the person you'd like to...
Sun, 2 Mar, 2025 at 10:33 PM
What payment methods do you accept?
All payments need to be made online with a bank card when going through the booking process from your account.  We accept: All major debit/credit cards....
Sun, 2 Mar, 2025 at 10:33 PM
My payment has failed, but the money has left my account?
If you have attempted to make a booking but did not get any confirmation that the booking succeeded then it's likely your payment has failed, you may st...
Sun, 2 Mar, 2025 at 10:34 PM